Troubleshooting

• Check you're using the email your manager set up
• Use "Forgot password" to reset it
• Ask your manager to confirm your account is active
• Clear your browser cache or try a private window

• Allow microphone access when your browser asks
• Check no other app is using the microphone
• Use an up-to-date Chrome, Edge or Safari
• Speak clearly in a quiet space, then check the text before saving

• Check filters and the selected service user
• Drafts only appear to others once saved
• Ask a manager to check the audit trail

• Refresh the page and check your internet connection
• Close unused tabs
• Try another browser

• Allow pop-ups and downloads for the site
• Check your downloads folder

Email admin@billionairessquad.com with your organisation name, what you were doing, and a screenshot if possible. Please do not include service user personal details in the email.