Legal
Refund & Cancellation Policy
How cancellations and refunds work for CareIntel AI subscriptions.
Last updated: September 2026. This document is provided as a working draft and should be reviewed by a qualified legal adviser before launch.
1. Subscriptions
Plans are billed monthly or annually as agreed in your order form. Pricing is confirmed during the demo and onboarding process.
2. Cancelling
Monthly plans can be cancelled with 30 days' written notice to admin@billionairessquad.com. Annual plans run for the committed term unless your agreement says otherwise.
3. Refunds
- Fees already paid for a billing period are generally non-refundable
- If you cancel within 14 days of your first paid subscription and have not moved into live use, we will consider a full refund
- If we are unable to provide the service due to a fault on our side, we will offer a pro-rata credit or refund
- Onboarding, training or custom work already delivered is not refundable
4. Your data on exit
On cancellation you can export your records. We will return or delete customer data in line with your agreement.
5. How to request a refund
Email admin@billionairessquad.com with your organisation name and the reason. We aim to respond within 5 working days.
Professional judgement. CareIntel AI supports care documentation, review preparation, compliance monitoring, governance reporting, and inspection readiness. It does not replace professional judgement. All AI-generated content must be reviewed, checked, edited, and approved by an authorised manager or qualified professional before use.
Questions? Email admin@billionairessquad.com or see the Legal & Help centre.