Terms of Service

These terms govern access to the CareIntel AI website and platform. By using either, you agree to these terms and the policies referred to in them. If you use the platform for an organisation, you confirm that you are authorised to act for that organisation.

A customer's signed order form, subscription agreement and data processing agreement may contain additional terms. If there is a conflict, the signed customer agreement takes priority for that customer.

CareIntel AI provides tools that support care documentation, support plan drafting, daily records, reviews, risk information, governance reporting and inspection readiness. Features may be introduced, improved, replaced or withdrawn as the service develops, subject to any commitments in a signed customer agreement.

The platform supports professional work but does not provide medical, clinical or legal advice and does not guarantee compliance or inspection outcomes.

• Provide accurate and current account information
• Keep login details confidential and use individual accounts rather than shared credentials
• Give access only to staff who are authorised and appropriately trained
• Assign permissions appropriate to each user's duties
• Remove access promptly when a person changes role or leaves
• Tell us promptly if credentials may have been compromised or access appears unauthorised

Customers are responsible for activity carried out through their authorised accounts, except to the extent caused by our breach of an applicable obligation.

You must use the website and platform lawfully, responsibly and in accordance with our Content Policy. You must not:

• Enter information you have no lawful authority to use
• Upload malicious code or content intended to damage, disrupt or compromise the service
• Attempt to gain unauthorised access, defeat security controls or probe for vulnerabilities without written permission
• Reverse-engineer, copy, resell or exploit the service except where the law expressly permits it
• Use automated tools in a way that places an unreasonable load on the service
• Use the platform to harass, discriminate, mislead or create unlawful records

AI-generated content is a draft, not a completed care record or professional decision. It may contain errors, omissions or unsuitable wording. An authorised manager or qualified professional must review, check, edit and approve it before use.

The customer remains responsible for the accuracy, timeliness and appropriateness of records; care, safeguarding and escalation decisions; and compliance with its own policies and legal duties. Users must not rely on AI output as a substitute for professional judgement.

Customers retain their rights in information they enter into the platform. They give us the limited permission needed to host, process, back up and return that information to provide and secure the service.

Each customer is responsible for ensuring that it has a lawful basis to collect and use customer data and for giving required privacy information to staff and people receiving care. We process personal data as described in our Privacy Policy and, where applicable, the signed data processing agreement.

The platform, website, branding, software, interface, documentation and other materials we provide are owned by or licensed to CareIntel AI and are protected by intellectual property law. A valid subscription gives authorised users a limited, non-exclusive and non-transferable right to use the service for the customer's internal business purposes during the subscription term.

Nothing in these terms transfers ownership of our technology or branding to a customer. Feedback may be used to improve the service, provided we do not identify the person or disclose confidential customer information without permission.

Subscription fees, billing frequency, included usage and the subscription term are set out in the relevant order form. Fees must be paid when due. We may change pricing for a future renewal period by giving reasonable notice, but will not alter agreed fees during a committed term unless the agreement allows it.

Cancellation and refund eligibility are explained in the signed agreement and our Refund & Cancellation Policy.

The platform may depend on or connect with carefully selected third-party services. Their availability can affect certain features. Where a customer chooses to enable an external integration, the customer's separate terms with that provider may also apply.

We aim to provide a reliable and secure service but do not promise that it will always be uninterrupted or error-free. We may carry out planned maintenance and will provide advance notice where reasonably possible. Emergency work may be completed without notice when needed to protect users, data or the service.

Support arrangements and any service commitments are those stated in the applicable plan or signed customer agreement.

We may suspend access where reasonably necessary to address a security risk, unlawful use, a serious breach of these terms or overdue payment. Where appropriate, we will give notice and an opportunity to resolve the issue.

On termination, access will end and customer data will be made available for export or securely deleted in accordance with the signed agreement, our Privacy Policy and applicable law. Provisions concerning confidentiality, intellectual property, liability and accrued payment obligations continue where their nature requires it.

The service is provided with reasonable care and skill. To the fullest extent permitted by law, we exclude implied terms that are not expressly stated in these terms or a signed customer agreement. The platform supports compliance monitoring and inspection readiness but cannot ensure that records are complete or that any regulator will reach a particular outcome.

Nothing in these terms excludes or limits liability where the law does not allow it, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Any other liability limits are those set out in the signed customer agreement. If no signed agreement applies, liability will be limited to the fees paid for the affected service during the 12 months before the event giving rise to the claim, so far as the law permits.

We may update these terms to reflect changes in the service, law, security requirements or business practices. We will post the revised terms with a new revision date and give reasonable notice of material changes where appropriate. Changes will not reduce rights already fixed in a signed agreement for its current term unless that agreement permits them.

These terms and any non-contractual dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any different dispute process in a signed customer agreement and any mandatory legal rights that apply.

If any part of these terms is found unenforceable, the remaining provisions will continue. A delay in enforcing a right does not waive it. You may not transfer your rights under these terms without our written consent; we may transfer ours as part of a genuine business reorganisation while preserving applicable protections.

Questions about these terms can be sent to admin@billionairessquad.com.