Privacy Policy

CareIntel AI provides AI-assisted care documentation, governance visibility and inspection-readiness software designed for UK care providers. This policy applies when you visit our website, contact us, request a demonstration or use the CareIntel AI platform.

For website enquiries and our own business administration, CareIntel AI acts as the data controller. When a care provider uses the platform to manage information about staff or people receiving care, that provider is normally the data controller and CareIntel AI acts as its data processor under a written agreement.

• Enquiry information, including your name, job title, organisation, email address, phone number and the details you include in a contact or demo request
• Account information, including staff login details, permissions, organisation details and support communications
• Platform activity, including sign-in records, audit events, changes, approvals and technical logs
• Care information entered by a customer, including profiles, support plans, daily records, reviews and risk information, which may include health and other special category data
• Technical information, such as IP address, browser and device type, approximate location, pages visited and cookie choices

Please provide only information that is relevant and that you are authorised to share.

• Respond to enquiries, arrange demonstrations and communicate about our services
• Create and administer authorised user accounts
• Provide, maintain, secure and improve the platform
• Generate requested AI-assisted drafts and return them for human review
• Maintain audit trails and investigate errors, misuse or security concerns
• Meet contractual, legal and regulatory obligations and protect legal rights

We do not sell personal data. We do not use customer care records to train public AI models.

Depending on the circumstances, we rely on consent, performance of a contract, compliance with a legal obligation, or our legitimate interests in operating a secure and effective service. Where consent is the basis, it may be withdrawn at any time without affecting earlier processing.

The care provider determines the lawful basis and any additional condition required for health or other special category data entered into the platform. We process that information only on the provider's documented instructions, unless the law requires otherwise.

We may share information with carefully selected providers that support hosting, security, communications, analytics or other essential operations. They may use it only for the agreed service and must protect it under appropriate contractual terms.

We may also disclose information when required by law, to establish or defend legal rights, to protect people or systems from harm, or as part of a business reorganisation subject to appropriate safeguards. We do not allow service providers to use care records for their own advertising.

We use essential browser storage to keep the website and platform secure and functioning. Any optional analytics or preference technologies will be used only as explained in our Cookie Policy and, where required, after you have made a choice. You can also manage cookies through your browser settings, although blocking essential storage may affect functionality.

Where a supplier processes personal data outside the United Kingdom, we use an applicable safeguard, such as UK adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to approved contractual clauses. Customers may request further information about relevant safeguards.

We keep enquiry information for up to 24 months unless you become a customer or a longer period is needed for a legal reason. Account and platform data is kept for the customer relationship and then returned or securely deleted in line with the customer agreement, applicable retention instructions and legal requirements.

Security and audit records may be retained for a proportionate period to support accountability, dispute resolution and the prevention of misuse.

We use proportionate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration or disclosure. These measures include access controls, encryption, logging and supplier review where appropriate. No online service can guarantee absolute security.

Customers remain responsible for managing authorised users, assigning suitable permissions, protecting credentials and promptly removing access when it is no longer needed.

Depending on the circumstances, you may have rights to access, correct or erase your information; restrict or object to processing; receive certain information in a portable format; and withdraw consent.

If your request concerns care records held in the platform, contact the care provider responsible for those records first. We will support that provider in responding where required. For information controlled by CareIntel AI, email admin@billionairessquad.com. We may need to confirm your identity before acting on a request.

You may complain to the Information Commissioner's Office at ico.org.uk. We would appreciate the opportunity to address your concern first.

Our website and commercial services are intended for care organisations and authorised professionals, not for children to use independently. Information about a child or adult receiving care may be processed in the platform only when entered lawfully by an authorised care provider and handled under that provider's instructions.

Our website may link to external websites. Their operators control their own privacy practices, and this policy does not apply to those services. Please review their privacy information before providing personal data.

We may update this policy when our services, suppliers or legal obligations change. The latest version and revision date will appear on this page. Material changes will be communicated where appropriate.

For privacy questions or requests, email admin@billionairessquad.com.